Online retailers and delivery services

As part of the containment measures set by the Italian government, restrictions on non-essential movement have also been applied. To meet a changing demand, besides large retailers, many local shops also launched new online service and shopping delivery in order to meet citizens’needs for food and other services.

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Online shopping and delivery

The “Spesa a domicilio – Online shopping delivery” initiative was promoted by the Urban Economy Department of the Municipality of Milan, in collaboration with all Municipal councils and Confcommercio Milano, and supported by Street Associations and Social Streets. It aims at defining an online map of local grocery shops offering home delivery service.

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Do you want to join the initiative?

If you are a retailer that can ensure home deliveries and you want to join the initiative, fill out the “Membership Form“, the map will be constantly updated. You will be contacted by the offices of the Department of Commerce, which will verify the information and add your business to the map.

If, on the other hand, your business has been included in the map following a report from Municipalities or Associations, you can change your data by sending an email to: AproSupportoImprese@comune.milano.it

The initiative aims at:

  • promoting a list of small businesses available for home delivery, and making it available for each neighborhood especially for the most vulnerable (elderly, lonely, sick, etc.)
  • avoiding gatherings as much as possible and limit long lines outside supermarkets
  • boosting local trade intended as a way to support neighborhood communities, their values and traditions

Delivery operations must always be carried out in compliance with the sanitary regulations for both packaging and transport activities, as required by law and by ministerial decrees.

In particular, please note that who delivers the door service – the retailers itself or a third-party operator – must respect the personal space of others by at least one meter.

The use of disposable masks and gloves is recommended upon delivery. The delivery staff cannot enter the customer’s home.